I never appreciated how hard it is to string coherent thoughts together in a long document until I had to do it for a living. I have included links to some of my published works.
- Book Review: “The User is Always Right: A Practical Guide to Creating and Using Personas for the Web”
- Brief for Burton Group Executive Advisory Program: “Design, Usability, and the Bottom Line“
- Front Line, Better Software Magazine, “Putting a Face on Customer Needs“
- Experience Paper, “Using Persona with XP at LANDesk Software, an Avocent Company“