Research
I turn conversations with real people into decisions teams can act on.
I am a hands-on researcher, not just a research manager. I run interviews, build personas, map journeys and sort what I hear into themes. I have also managed researchers at GEP, HealthEquity and Ivanti.
Featured case study
Ivanti · Enterprise software
Over 50 interviews to shape a daily dashboard
The team needed to know which key issues belonged in a daily dashboard feature. I ran more than 50 interviews with customers who used the dashboard every day.
My Ivanti research is credited in the Contextual Design books by Karen Holtzblatt and her co-authors.
More work
More research work
Affinity diagramming at the Ivanti user conference
Ivanti · Enterprise software
We interviewed customers at the user conference, then sorted what we heard into an affinity diagram. Video shows the session as it happened.
Contextual Design for server management software
LANDesk (now Ivanti) · Enterprise software
InContext ran Contextual Design research with us on server management software. I wrote a paper about it for Agile 2008.
Getting travel refunds right on HSA accounts
HealthEquity · Fintech and healthcare
Research helped us fix how travel costs are refunded on HSA accounts.
Dashboard summaries employers need first
HealthEquity · Fintech and healthcare
Research showed which summaries belong at the top of the HSA dashboard for employers.
Need research that changes what you build?
Tell me what you are trying to learn. I will tell you where I would start.